It's shipping day...
Your custom knit sweater, scarf or cardigan is carefully folded and packaged in a clear plastic bag to protect against dust and moisture.
This fold-lock bag can also be used to store your knitwear. A care label is attached to a side seam of sweaters, vest and cardigans. A care label is also attached to scarves.
Orders to Continental U.S destinations are mailed via USPS Priority Mail. We mail packages 6 days a week, including after business hours. Orders sent after hours or during the weekend are mailed out the following business day.
Priority Mail rates are based upon the weight of the packaged item and the destination zip code. We include Delivery Confirmation so we can track the package during transit and verify it's delivery.
Mailing labels are processed on the day your item ships. This prompts the US Postal service to automatically generated an email to you. The email contains the Delivery Confirmation number issued by the US Postal Service (www.usps.com).
Delivery Confirmation applies only to destinations within the continental United States.
The confirmation email may read somewhat differently depending on whether we initiate the label printing process directly through the US Post Office website or through PayPal.
In either case, it takes about 12-24 hours for any details to show up in the Post Office tracking "system". Using the Delivery Confirmation number supplied in the email, you can then track and confirm the status of your package.
Transit time via US Priority Mail averages 2-3 business days but can take somewhat longer depending on your location and whether the package was mailed out early in the day, after the last pickup or after hours.
Completed wizard wear orders are sent to the address provided on the PayPal order form. It is the customer's resposibility to advise us if the given address will become invalid prior to delivery. In other words, if you plan on moving, please let us know. Any package which cannot be delivered will eventually be returned to us.
Canadian orders are mailed by Air Mail Letter Post service, an economical International shipping method. Please allow approximately 4-10 business days, plus a "customs hold", for delivery of most Canadian/European orders. Rates are based on the total weight of the item[s] you ordered. They begin at $8.50
International orders worldwide are mailed via First Class Air Mail Letter Post service. When ordering, please allow up to 2 weeks or more for delivery of most orders to Asia/Australia. We've also had some packages reach their Australian destinations in as little as 6 business days!
Transit time to Australia is approximately 4-7 business days. As an example, a medium sized scarf and medium sweater cost about $31.00 to ship to Australia due to the combined weight.
Transit time to Singapore takes 4-7 business days. A small sweater costs about $21.50 to ship to this destination.
International shipping rates start at $15.00. They are based upon the packaged weight of the item.
At Hobbie's, we welcome international orders. In fact, Hobbie's wizard students can be found in Europe, Asia and even in Australia!
The shopping cart does not calculate accurate mailing costs for International orders. Our costs are based on the package weight and verified at the Post Office. We can provide approximate quotes for mailing options upon request but our practice is to select the most secure and least expensive method. Please send us an email using the "Contact Us" form, listing the item[s] you would like to purchase and the shipping destination. We will reply with an approximate quote for shipping costs.
Please note that international orders may be subject to import duties and taxes, which are levied once the package reaches your country. The customer is responsible for any additional charges for customs clearance.
Hobbie's House of Wizard Wear does not have any control over these charges, nor can we estimate what the total charges may be or how long the package will remain in Customs before being released. From recent experience, this "customs hold" period can vary from days to a couple weeks. Customs clearance policies vary widely from country to country so please contact your local customs office for more information.
You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the merchandise.
US Postal Service customs forms for all international packages list the contents and value of your order by merchandise type. As an example, Hobbie's describes our merchandise as follows: Scarf [acrylic or wool]; sweater [acrylic or wool] and assigns a "value" to said merchadise. Any additional custom clearance charges you incur are based upon this assigned merchandise value.
For reference purposes, a Large scarf weighs approximately 1.5 lbs., a Men's X-Large school sweater also weighs nearly 1.5 lbs and a Large Sports Team Sweater weighs over 2 lbs.
Hobbie's House of Wizard Wear > Shipping Policy
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