Please contact us at https://custom-costume-knits.com with any questions you may have. It is as easy as filling out the form below.
Customer service staff is available Monday through Friday from 8AM to 6PM EST. Emails sent during this time frame typically receive a timely response.
There are times when we are temporarily out of the office. More often than not...we are in office much later than 6PM!
Emails delivered to our Inbox after 9PM are addressed the following business day.
The Custom Costume Knits blog contains a growing collection of frequently asked questions and our answers to general questions.
Personal questions submitted by our customers and related to sizing, measurements and outstanding orders will be answered on a personal level - via email.
To contact us at Hobbie's House, please feel free to write using the form below.
NOTE: All emails related to a specific order number are kept in a threaded conversation. Please contact us using the same email address as that used when you placed the order. It is automatically filtered to the appropriate folder.
The form allows for the submission of various types of requests which are directed to the correct department for timely review.
Your questions are important to us and we will respond to your inquiry as quickly as possible.
We check incoming email at regular intervals during each business day and respond promptly.
Prior to filling out the form below, please white-list our domain or add it to the "safe list" in your email client so you can receive responses to your questions. You would be amazed at the number of emails we send in response to an inquiry only to have it bounce back instantly.
Please note the email you decide to use to contact us. Use a current email address - one that you check on a daily basis. Customers often wonder why we did not respond to their email inquiries only to discover that they used an "old" email address they rarely check. Using a consistent email address also helps us maintain a conversation thread for reference purposes.
Nearly every Internet Service Provider now features a built-in spam filter which effectively, and automatically blocks any email from email addresses which are not white-listed or "approved". Case in point - AOL, Yahoo, and other "free" email services.
We continue to receive emails from a specific AOL address regarding an unanswered inquiry - we answered on the very day the email was received [January 15]- check your junk, spam and trash folders and add our domain to your list of accepted contacts.
Our responses to your inquiries may vanish into a spam folder or, worse yet, be instantly deleted.
Due to the volume of email we receive on a daily basis, the use of a contact form ensures that we receive valid recognized emails rather than spam.
It has delivered the post like clockwork since 2002. However....if you do not have our domain already white-listed in your email program, you may never receive our responses.
Thank You and Best Regards,
Hobbie's House of Wizard Wear
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