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This is Hobbie's Return Policy...As a free service, Hobbie's House offers potential customers an extensive analysis of sizing and finished garment measurements. Provided with a customer’s correct measurements, this service virtually eliminates all sizing and fitting issues before placing an order. This virtual fitting session, conducted via email communication, does not compare to the face-to-face “fitting” we are accustomed to but it provides us with the details necessary to draft a personal pattern for each customer. Inaccurate measurements, and drastic weigh gain or loss between order and delivery date will affect the results of these virtual fitting sessions. We are not responsible for the resulting poor fit due to either of the above mentioned criteria or the omission of other vital sizing information. If you know you will be going on a diet and loosing 10-20 pounds, please take this into consideration. This weight loss represents a difference of up to 4 sizes. Refunds will not be issued for custom-sized garments. When initially reviewing the sizing charts, please check the height range posted for each size category. A Petite, Regular, or Tall stature helps determine the finished length of your sweater. Several sizes in Petites, Juniors, and Misses come close to each other in finished measurements. However, as finished garments, other factors [shoulder width, armhole depth and total length] make them very different from each other. Example: The measurements of a Junior 5 may seem right but if you are 5'9" in height, the sweater will look as if it belongs to a younger sister. Our wizard wear is designed with generous wearing ease - considerably more ease than most manufacturers add to their garments. Our experience in both custom sewing and knitting has shown that "store-bought" clothes run smaller [the only exceptions are the high-end designers] and the fit is generally tighter due to a minimum of wearing ease. For example, the sweater you buy off the rack might be a size 10, but our size 8 would probably be larger. We are more than willing to work with every customer, in advance, to make sure they know exactly what they will be receiving! When an order contains conflicting sizing information, we will always attempt to verify the details before proceeding with the order. However...
So what IS Hobbie's return policy?Returns are extremely rare. Why? You are ordering a custom-made item.Return requests are handled on an individual basis, after very careful review of the reasons behind the request. Listed below are just a few examples of circumstances where refunds will definitely not be considered: As noted above, we give customers every opportunity to review sizing with us prior to ordering. Send us an email if you are unsure about any aspect of fit. We assign a block of time to each order. This time is used to draft a personal pattern, order materials specifically for your wizard wear item, then knit and assemble the garment. This same block of time could have been assigned to one or perhaps two other orders. We take great pride in stating that after nearly 35 years in the custom knitting business and hundreds of sweaters and scarves per year since we opened the doors to Hobbie's House, we have never had a return or even a request for a return due to inferior quality of workmanship or the receipt of damaged goods. Exception to our Return Policy:Hobbie's return policy guidelines were established in conjunction with our turn around time policy. This policy is based on a delivery schedule several months in the future. The lengthy turn around period is due to the volume of orders we receive and the fact that each custom-made item takes a pre-determined amount of time to complete.Should you change your mind about your order for any reason and/or feel you cannot wait until the selected delivery date, please contact Hobbie's House as soon as possible, preferably within 2-3 weeks after placing your order to request a full refund of your purchase.
In other words, the merchandise must be in its original saleable condition. PayPal payments will receive a PayPal refund. To retrieve a PayPal refund, you must have a "registered" PayPal account. As of 1/10/2006, we only accept payments from Paypal account holders. "Full refund" is the cost of your entire order including shipping charges.
Please Note:Packaging Your Return: Please return the sweater in the same type packaging as it was received - neatly folded in it's original zip-lock/flap-fold plastic bag and placed in a Priority Mail box.For your protection, we recommend shipping via UPS Priority Mail with delivery confirmation. Priority Mail boxes are free at the Post Office. Exchanges: Because Hobbie's Wizard Wear products are custom-made, one at a time, exchanges are not possible. We do not carry any inventory. Please be sure to review our products thoroughly and check our sizing charts to prevent ordering the wrong item! Gifts: If your Wizard Wear was a gift item, please contact the gift giver for purchase details - order number and date, etc. Gift exchanges/returns will be made on a case by case basis, depending on the circumstances involved and the reasons for the request. We appreciate your understanding and cooperation in this matter.
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