Our Return Policy

Although we've broken way too many times in the past, since early 2005, in great part due to the volume of orders we receive for custom made knitwear, we now strictly adhere to our return guidelines.

To ensure a great fit, each and every item of knitwear is custom knit just for you. We do not carry any inventory.

As a free service, Hobbie's House offers potential customers an extensive analysis of sizing and finished garment measurements.

Provided with a customer's correct measurements, this service virtually eliminates all sizing and fitting issues before the customer places an order and they are assured a perfectly fitting sweater.

It also helps customers verify measurements for standard sizes. In fact, it has nearly eliminated the need for a return policy.

This virtual fitting session, conducted via email communication, does not compare to the face-to-face “fitting” we've conducted since 1975 when preparing to make a custom knit garment but it has provided us with the details necessary to make minor adjustments which result in a great fit for each customer.

Inaccurate measurements, and drastic weigh gain or loss between order and delivery date will obviously affect the results of these virtual fitting sessions. It could mean a difference of up to 4 sizes.

We are not responsible for the resulting poor fit due to the omission of vital sizing information and refunds will not be issued for custom-sized garments.

When initially reviewing the sizing charts, please check the height range posted for each size category. A Petite, Regular, or Tall stature helps determine the finished length of your sweater.

Several sizes in Petites, Juniors, and Misses come close to each other in finished measurements. However, as finished garments, other factors [shoulder width, armhole depth and total length] make them fit very different from each other. Example: The measurements of a Junior 5 may seem right but if you are 5'9" in height, the sweater will look as if it belongs to a younger sister.

Our knitwear is designed with generous wearing ease - considerably more ease than most manufacturers add to their garments.

Our experience in both custom sewing and knitting has shown that "store-bought" clothes run smaller [the only exceptions are the high-end designers] and the fit is generally tighter due to a minimum of wearing ease. For example, the sweater you buy off the rack might be a size 10, but our size 8 would probably be larger.

We are more than willing to work with every customer, in advance, to make sure they know exactly what they will be receiving. When an order contains conflicting sizing information, we will always attempt to verify the details before proceeding with the order. However...every business needs to have a return policy in place.

Please Note! Orders are processed according to the selected options submitted through the Store shopping cart. Should the sweater not fit as expected, customers can: Return the sweater per instructions detailed below for a full refund. The refund is issued as soon as we receive the item in "re-sale" condition. Return the sweater and re-order. The new order automatically goes to the end of the production queue of the current delivery date."

So what IS Hobbie's return policy?

Return requests are handled on an individual basis, after very careful review of the reasons behind the request.

Listed below are just a few examples of circumstances where refunds will definitely not be considered:

We assign a block of time to each order. This time is used to draft a personal pattern, order materials specifically for your wizard wear item, then knit and assemble the garment. This same block of time could have been assigned to one or perhaps two other orders.

The sweater, scarf or other item of wizard wear is of "inferior quality or visibly damaged goods".

We take great pride in stating that after more than 35 years in the custom knitting business and hundreds of sweaters and scarves per year since we opened the doors to Hobbie's House, we have never had a return or even a request for a return due to inferior quality of workmanship or the receipt of damaged goods.

Our quality control system ensures all items are knit to our exacting standards. The slightest defect requires the item be partially or completely re-knit before proceeding with the order. In fact, your order is examined again during packaging to spot any problems prior to shipment.

The same quality control standards apply to the few items which are not knit in our studio. We also document [via photos] the condition of every item which leaves Hobbie's House.

In either case, why in the Wizarding world would we knowingly ship any item of wizard wear which is obviously damaged?

The bottom line is that we stand behind the quality of every product sold and shipped.

Exception to our Return Policy

Hobbie's return policy guidelines were established in conjunction with our turn around time policy. The turn around period is calculated according to the volume of orders we receive and the fact that each custom-made item takes a pre-determined amount of time to complete.

The Return Policy also applies to customers who, for any reason, change their mind about an order or prefer not to wait until the delivery date. Please contact Hobbie's House as soon as possible, preferably within 2-3 weeks after placing your order to request a full refund of your purchase.

To qualify for a "full refund" (which we consider the cost of your entire order), a pre-approved return item must be: A standard size without any customization, Returned within 5 days of receipt, In "like new", and unworn condition. Refund will be prorated according to the condition of the returned item. Complete with tags and labels, Packaged exactly as the item was received, shipped via US Priority Mail, and at the sender's expense with delivery confirmation. In other words, the merchandise must be in its original condition. PayPal payments will receive a PayPal refund. To retrieve a PayPal refund, you must have a "registered" PayPal account. As of 1/10/2006, we only accept payments from Paypal account holders. Priority Mail boxes are free at the Post Office.

Please be sure to review our products thoroughly and check our sizing charts to prevent ordering the wrong size. A review of this Return Policy is always helpful and single email can make the difference between a sweater that fits and one that does not.

We appreciate your understanding and cooperation in this matter.

Hobbie's House of Wizard Wear > Return Policy