Hobbie's Frequently Asked Question 2

For any other FAQ type questions, such as questions related to specific orders, please contact Customer Service.

A directory of posted questions and answers will build automatically at the bottom of this page.

Again, please keep the submission related to Hobbie's wizard wear products. We reserve the right to delete unacceptable posts.

Be sure to check our site blog for the latest announcements. Not only does the blog update automatically when we make a change to any page on our website but the "What's New?" blog is where we will make major announcements affecting all customers.

For a summary of the other frequently asked questions, okease return to the main FAQ page.

Why are you not answering my emails?

Aware that our spam filters are extremely selective, we take the extra time to check our "Bulk" and "Junk Mail" folders to ensure that our spam filters have not accidentally chucked a customers' email.

BUT...we can not respond to your emails if they do not get to our mailbox nor can we respond to your emails if your ISP has filters in place which automatically block unidentified email addresses - in short, our responses.

Please note that we DO respond to every email inquiry and submission through the Contact Us form. Our responses are not limited to a specific time of day - we respond to our email throughout the business day - again, if the email gets to our mailbox!

Our aim is to respond in the shortest amount of time but sometimes we are very busy - knitting of course.

If you do not receive a timely response to your email - by timely, we mean within 24 hours - you can rest assured that it is not because we are ignoring your request for information. It is more likely because we did not receive your email at all. There are occasions when it takes longer to respond because the response involves research on our part.

Please double check the following:

The spelling of the email address you used to contact us. Please use the "reply" feature in your email as it keeps all emails in a conversation thread.

Please make some reference to Hobbie's or Wizard Wear in the subject line.

Check your Junk or Spam Mail folder. Many times, our emails have been "found" there.

Check your spam filters - add us to your "Safe List".

Important - When contacting us, please use an email you check on a daily basis. Verify that you are not accidentally using an *old* email address to contact us. We may get the email but you will not realize that our response is located in a remote folder.

Better yet, simply use one of the forms found at the bottom of this page. They are not subject to spam bots or filters.

We do not archive any conversation/messages until corresponding orders are completed and mailed out. In our back office, we have multiple ways to verify incoming email - but we can not answer those emails that simply do not appear in our mailbox.

Frequently Asked Question Form