Order Status Calendar

Customers can now check Hobbie's House production schedule for the status of their order.

This is the easiest and fastest way to get the most current information about our production schedule and an order status. Every customer receives a confirmation email of their order. Orders are identified by:

Our Shopping Cart order number or

A PayPal transaction ID and

By general destination.

Please note that your order will not appear on the calendar until it is literally "In Progress".

The calendar does not necessarily display In Progress orders in a strict consecutive number sequence because orders come in from a variety of sources, with a variety of identifications.

Currently, delivery is on a monthly schedule. As the orders come in, we fill the production slots, allowing for the minimum turn around time. Once those slots are booked, we advance the delivery date for any new orders to the following month.

Unless delivery is requested for a specific date [as requested by RENT® theater productions for their lead character], outstanding orders are completed in sequence. Although we cannot specify a day on which the order will be received, delivery is scheduled for the month specified in the order.

We recommend customers subscribe to the RSS feed for our working calendar. Be sure to click on the "Look for earlier events" link to fully expand the calendar. It is easier to read the calendar using the "Agenda" tab.

There are times when we opt to work on and complete newer, small orders to make the most efficient use of our materials or the production schedule. This does not affect the overall delivery schedule.

The Google calendar features an RSS feed so you can subscribe and keep track of any changes made to the calendar. Click on the link above to go directly to the feed where you can subscribe using any reader.

Orders appear on the working calendar according to the labels described below.

Order Status Labels

Since 2007, and particularly in 2010, the majority of our orders are for the RENT® sweater and scarf set and certain In Progress orders represent 4 to 8 or more individual items.

As a result, the production slots, as indicated by the Booked label, fill up very quickly.

The "In Progress" status label remains in place until the entire order is completed.

Two or more consecutive orders, submitted by a single customer, within minutes of each other or a couple days apart, and destined for the same shipping address, will be viewed as a single, multiple item order. In fact, the only result is that the customer pays two separate shipping charges! These separate orders will be also be labeled "In Progress" until all items are ready to ship.

"Shipped" orders [for continental U.S. destinations] can be tracked using the Delivery Confirmation number provided in the email automatically generated by the Post Office on the day your order ships. We do not label the order as "shipped" on this calendar until the order is packaged, and a label printed. This process automatically assigns a Delivery Confirmation number, and forwards a notification email to the addressee. It may take up to one (1) business day for your tracking information to be posted on the Post Office website. For additional details, please review our Shipping policies.

International orders do not receive automatic notification emails from the US Post Office. International customers receive an email specifying the Customs Declaration number associated with their package.

"On Hold" is assigned to any order [old or new] to indicate that we cannot proceed with the order as submitted until we receive an email verification from the customer. We hope that posting the order status on our calendar will prompt the customer to respond so that the order can be completed correctly and in a timely manner.

When ample lead time is available, we contact the customer 3 times [over the extended period of time]. This is where it is extremely important that you communicate with us using an email you check daily. If we do not receive any response to these tracked queries, the order is automatically refunded in full and considered "Canceled".
When the selected delivery date is approaching and the customer does not respond to our email queries, we may opt to proceed with the order as submitted although the specs seem inaccurate. Under these circumstances, all sales are final. Refunds will not be issued.

"Refunded" is applied to any order which has been fully refunded - for a variety of reasons - either at the customer's request or by our office. The order is automatically considered Canceled.

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Disclaimer

Hobbie's House of Wizard Wear collection of custom knit sweaters, scarves, vests and cardigans are neither official nor licensed Harry Potter© products. These heirloom quality knits are merely reproductions of our own design. We strive to make these, and other costuming pieces, as authentic looking as possible with the use of high quality materials, accurate colors, attention to detail and superior workmanship.